1. Who We Are
Thermaflo Group Ltd (“we”, “us”, or “our”) is a UK-based company providing specialist mechanical, electrical, plumbing, HVAC, drainage, and renewable energy services across both domestic and commercial sectors. Our registered office is located at:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Registered in England and Wales with company number 16289731

We are committed to protecting your privacy and ensuring your personal data is handled securely, fairly, and transparently.

2. Information We Collect
Depending on how you interact with us, we may collect and process the following types of personal data:

• Full name and contact details (e.g. email, phone, address)

• Company or property details

• Enquiry and quote information

• Site access information for maintenance or installation

• Payment and billing details

• Website usage data, including IP address and cookies

3. How We Use Your Information
We use your personal data to:

• Respond to enquiries and provide quotations

• Manage ongoing service contracts and one-off callouts

• Carry out installations, inspections, repairs, and maintenance

• Issue invoices and process payments

• Maintain records for legal and accounting purposes

• Improve our website and service offering

• Send updates (only where consent has been given)

4. Legal Grounds for Processing
We process your personal data under the following legal bases:

• Contractual obligation – to provide you with our services

• Legitimate interest – for efficient business operation and communication

• Legal obligation – to meet regulatory or tax requirements

• Consent – for optional communications such as newsletters

5. Sharing Your Information
We may share your data with trusted third parties such as:

• Subcontractors or engineers working under Thermaflo’s direction

• Payment processors and accounting platforms

• IT support and cloud-based service providers

• Legal or regulatory authorities where required

We will never sell your data.

6. Data Retention
We retain data only as long as necessary to:

• Fulfil contractual obligations and provide aftercare

• Satisfy legal and regulatory requirements

• Maintain accurate records for tax or warranty purposes

Retention periods vary by data type, but we aim to review and securely delete data when no longer needed.

7. Your Rights
You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request erasure where appropriate

• Restrict or object to certain types of processing

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

8. Cookies
Our website uses cookies to:

• Enable site functionality

• Collect anonymised analytics

• Improve user experience
   

You can manage cookie preferences via your browser settings.

9. Data Security
We implement industry-standard measures to protect your information, including:

• Encrypted systems

• Access control

• Secure data storage

• Ongoing staff training
   

10. Contact Us
For any questions about how we handle your data, or to exercise your rights, please contact:
Thermaflo Group Ltd
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
Email: info@thermaflogroup.co.uk